Warranty claim denied by Abode of Royal Holdings

The situation with Abode of Royal Holdings has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-5EF893A3 multiple times.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Abode of Royal Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $250.67 Please contact our dedicated resolution team at support@Abode of Royal Holdings.com with your preferred delivery date and time, referencing case number REF-5EF893A3. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Johnson Customer Retention Director Abode of Royal Holdings