VitalHealing failed to honor their commitment

Thank you for your response, but I'm still not satisfied with the resolution offered. The $314.31 refund only covers part of what I paid for the loyalty program, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at VitalHealing take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-8CF40E32). One of our specialists from our Consumer Affairs will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Williams Customer Service Director VitalHealing Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified VitalHealing of this issue through multiple channels. They have acknowledged receipt of this complaint on May 22, 2025 and have assigned it reference number REF-8CF40E32 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team