Billing dispute with Choice Homes Associates Enterprises

I want to acknowledge that Choice Homes Associates Enterprises has attempted to resolve this issue. However, the solution they're offering (a $243.99 store credit) isn't adequate considering I paid $243.99 for a microwave that never worked properly.

Dear customer, On behalf of Choice Homes Associates Enterprises, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-65DDF8FC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Taylor Customer Service Director Choice Homes Associates Enterprises

ComplaintNest Administrator Note: We have reviewed this complaint against Choice Homes Associates Enterprises and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the cookware set. ComplaintNest Support Team