Poor customer service experience with Harmony Group Woodlands

I want to acknowledge that Harmony Group Woodlands has attempted to resolve this issue. However, the solution they're offering (a $487.70 store credit) isn't adequate considering I paid $487.70 for a laptop that never worked properly.

Dear customer, On behalf of Harmony Group Woodlands, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-B984BDDF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Wilson Support Team Lead Harmony Group Woodlands

ComplaintNest Administrator Update: We have received confirmation from Harmony Group Woodlands that they are actively working to resolve your complaint. Their representative, Thomas White, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team