Quality issues with Harmony Group Woodlands product

I appreciate Harmony Group Woodlands reaching out, but the solution provided doesn't address my original concern. The replacement gaming console has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the gaming console you purchased on May 13, 2025. At Harmony Group Woodlands, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $105.92 2. A replacement gaming console with an extended warranty 3. A store credit of $105.92 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B82B8095. We value your business and hope to restore your confidence in our company. Best regards, William Taylor Technical Support Manager Harmony Group Woodlands