Billing dispute with Organic Eats Classics Group

Just wanted to follow up on my complaint regarding Organic Eats Classics Group. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Organic Eats Classics Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $168.83 Please contact our dedicated resolution team at support@Organic Eats Classics Group.com with your preferred delivery date and time, referencing case number REF-07A81D45. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Thomas Technical Support Director Organic Eats Classics Group