Delayed delivery from Therapy Hospital
Complaint Details
I have been a loyal customer of Therapy Hospital for several years. However, my recent experience has been extremely disappointing. I ordered gadget (order #ORD-5878-OVM-4156) on March 18, 2016, and have encountered was promised features that don't exist. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Chelsey Rowe
May 14, 2025 05:40After speaking with Jennifer Johnson from the Customer Advocacy at Therapy Hospital, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Francisco Marco
May 21, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Therapy Hospital take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-A0098FD0). One of our specialists from our Service Excellence will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Martin Client Experience Manager Therapy Hospital Customer Relations
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