SmartPulse Systems provided defective product

I'm updating my complaint because SmartPulse Systems finally contacted me today. They've offered to replace the restaurant order, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our subscription box to our attention. We at SmartPulse Systems are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective subscription box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary subscription box accessory kit valued at $228.56 Please contact our dedicated resolution team at support@SmartPulse Systems.com with your preferred delivery date and time, referencing case number REF-8B73F6E0. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Thomas Customer Service Director SmartPulse Systems