Misleading advertising by CompleteDiagnostic Albury

After speaking with Alex Clark from the Customer Success at CompleteDiagnostic Albury, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at CompleteDiagnostic Albury take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-BB4B9020). One of our specialists from our Quality Assurance will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Brown Client Experience Manager CompleteDiagnostic Albury Customer Relations