Market & Central failed to honor their commitment

Just wanted to follow up on my complaint regarding Market & Central. I haven't heard anything back yet, and the jacket I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Market & Central, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-52C8B8D5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Lewis Account Manager Market & Central

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Market & Central's jeans and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Market & Central and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team