Fresh & Food failed to honor their commitment
Complaint Details
I want to report a serious concern with Fresh & Food's accessory that I purchased on December 18, 2023 from your Davisside, Louisiana store. The product has is missing essential components despite being advertised as high quality. I've contacted customer service three times and spoken to Meredith K., but my issue remains unresolved.
Comments (2)
Albert Upton
May 07, 2025 06:03I appreciate Fresh & Food reaching out, but the solution provided doesn't address my original concern. The replacement t-shirt has the same defect as the original one I complained about.
Nathalie Fouquet
May 11, 2025 05:36Dear valued customer, Thank you for your complaint regarding the athletic shoes you purchased on March 30, 2025. At Fresh & Food, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $257.81 2. A replacement athletic shoes with an extended warranty 3. A store credit of $257.81 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-C80BFA00. We value your business and hope to restore your confidence in our company. Best regards, Peyton Davis Client Relations Manager Fresh & Food
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