Unresolved issue with Fresh & Food product

An update to my situation: I've now spoken with three different representatives from Fresh & Food, and each has given me conflicting information about how to resolve the issue with my sweater. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Fresh & Food are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $344.61 Please contact our dedicated resolution team at support@Fresh & Food.com with your preferred delivery date and time, referencing case number REF-ABC2D30D. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Davis Product Support Director Fresh & Food