Fresh & Food provided defective product

I'm adding this comment to provide additional information. The winter coat from Fresh & Food not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Fresh & Food, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-E6DA32EE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Young Customer Advocacy Manager Fresh & Food

ComplaintNest Administrator Note: We have reviewed this complaint against Fresh & Food and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the t-shirt. ComplaintNest Support Team