Signature Alliance refused to address issue
Complaint Details
I want to report a serious concern with Signature Alliance's device that I purchased on February 11, 2017 from your Port Deonland, Virginia store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Casimer N., but my issue remains unresolved.
Comments (2)
Frankie Wolf
May 06, 2025 05:23I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Signature Alliance has been much more responsive, though we still haven't reached a satisfactory resolution regarding their installation service.
Clement Doyle
May 11, 2025 05:49Dear valued customer, Thank you for bringing this matter to our attention. We at Signature Alliance take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smart thermostat and have initiated an internal investigation (Reference: REF-AA7D66ED). One of our specialists from our Quality Assurance will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Johnson Customer Service Manager Signature Alliance Customer Relations
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