Unsatisfactory resolution from Academy of University

I wanted to update this complaint to mention that a representative from Academy of University called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, On behalf of Academy of University, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-186C9B92) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Walker Client Experience Manager Academy of University

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Academy of University's fitness tracker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Academy of University and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team