Delayed delivery from Secure Ventures Petaling Jaya Ltd.

Just wanted to follow up on my complaint regarding Secure Ventures Petaling Jaya Ltd.. I haven't heard anything back yet, and the prepared meal I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our personal shopping service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Support Specialist at Secure Ventures Petaling Jaya Ltd., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $336.31 to your original payment method 2. Added a $336.31 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-E3501130 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jordan Young Senior Support Specialist Secure Ventures Petaling Jaya Ltd.

ComplaintNest Administrator Alert: We have noticed that Secure Ventures Petaling Jaya Ltd. has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team