Refund refused by Choice Ventures Group
Complaint Details
I'm writing to complain about the maintenance program I received from Choice Ventures Group. After paying $715.20 for unit, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Vesta K., but have not received a satisfactory resolution.
Comments (2)
Dagmar Pacocha
May 08, 2025 05:43I'm updating my complaint because Choice Ventures Group finally contacted me today. They've offered to replace the furniture set, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Francisco Marco
May 11, 2025 05:20Dear customer, On behalf of Choice Ventures Group, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-DE4E9322) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Garcia Senior Support Specialist Choice Ventures Group
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