Frustrated with Royal Housing LLC's lack of response

After speaking with Taylor Hall from the Customer Service at Royal Housing LLC, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our coffee maker to our attention. We at Royal Housing LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective coffee maker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary coffee maker accessory kit valued at $84.92 Please contact our dedicated resolution team at support@Royal Housing LLC.com with your preferred delivery date and time, referencing case number REF-B53DA6BD. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Allen Consumer Affairs Director Royal Housing LLC