Overcharged by Defender Defense Offices International for service

I appreciate Defender Defense Offices International reaching out, but the solution provided doesn't address my original concern. The replacement subscription box has the same defect as the original one I complained about.

Dear customer, On behalf of Defender Defense Offices International, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-8E636FBD) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Lewis Resolution Specialist Defender Defense Offices International