Feast Specialties failed to honor their commitment

The situation with Feast Specialties has gotten worse. Now they're claiming I never purchased the professional setup, despite me providing the receipt and reference number REF-AD128823 multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at Feast Specialties take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-AD128823). One of our specialists from our Service Excellence will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Johnson Director of Customer Success Feast Specialties Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Feast Specialties that they are actively working to resolve your complaint. Their representative, Jessica Martinez, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team