Poor customer service experience with Prime Housing Group
Complaint Details
I have been a loyal customer of Prime Housing Group for several years. However, my recent experience has been extremely disappointing. I ordered product (order #ORD-2731-OGY-8845) on April 22, 1976, and have encountered discovered hidden fees. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Mark Mosciski
May 12, 2025 05:31The situation with Prime Housing Group has gotten worse. Now they're claiming I never purchased the professional setup, despite me providing the receipt and reference number REF-F204AAB7 multiple times.
Admin User (Original)
May 13, 2025 05:11Dear valued customer, Thank you for bringing this matter to our attention. We at Prime Housing Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-F204AAB7). One of our specialists from our Consumer Affairs will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Brown Customer Experience Specialist Prime Housing Group Customer Relations
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Status updateStatus changed to "Resolved"