Advanced Living Hanover failed to honor their commitment

I appreciate Advanced Living Hanover reaching out, but the solution provided doesn't address my original concern. The replacement tablet has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Advanced Living Hanover are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $30.66 Please contact our dedicated resolution team at support@Advanced Living Hanover.com with your preferred delivery date and time, referencing case number REF-1DD5A401. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Davis Consumer Affairs Director Advanced Living Hanover

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Advanced Living Hanover of this issue through multiple channels. They have acknowledged receipt of this complaint on April 14, 2025 and have assigned it reference number REF-1DD5A401 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team