Unsatisfactory resolution from Advanced Living Hanover

Just wanted to follow up on my complaint regarding Advanced Living Hanover. I haven't heard anything back yet, and the wireless speaker I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the smartphone you purchased on April 16, 2025. At Advanced Living Hanover, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $377.35 2. A replacement smartphone with an extended warranty 3. A store credit of $377.35 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-486F06AA. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Davis Client Relations Manager Advanced Living Hanover

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Advanced Living Hanover of this issue through multiple channels. They have acknowledged receipt of this complaint on April 5, 2025 and have assigned it reference number REF-486F06AA in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team