Frustrated with Precise Justice Services's lack of response

It's now been 4 days since my initial complaint, and Precise Justice Services still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their upgrade plan.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at Precise Justice Services are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $456.48 Please contact our dedicated resolution team at support@Precise Justice Services.com with your preferred delivery date and time, referencing case number REF-FCF059B3. We truly value your business and appreciate the opportunity to make this right. Best regards, Taylor Moore Customer Success Director Precise Justice Services