Refund refused by Precise Justice Services

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Precise Justice Services. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Precise Justice Services are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $386.75 Please contact our dedicated resolution team at support@Precise Justice Services.com with your preferred delivery date and time, referencing case number REF-E99CE0CD. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Walker Customer Service Director Precise Justice Services