Quality issues with Prime Partners London Group product

I appreciate Prime Partners London Group reaching out, but the solution provided doesn't address my original concern. The replacement router has the same defect as the original one I complained about.

Dear customer, I am reaching out regarding your recent complaint about our expedited shipping. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Resolution Specialist at Prime Partners London Group, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $129.75 to your original payment method 2. Added a $129.75 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-B3D5C779 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, James Moore Resolution Specialist Prime Partners London Group