Hidden fees discovered from Habitat of Royal

After speaking with Karen Garcia from the Client Relations at Habitat of Royal, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, I am reaching out regarding your recent complaint about our priority service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Director at Habitat of Royal, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $193.44 to your original payment method 2. Added a $193.44 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-FFFB8EF1 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Sarah Davis Customer Service Director Habitat of Royal