Unsatisfactory resolution from Pioneer University Training

I'm updating my complaint because Pioneer University Training finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Pioneer University Training take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-09C66F4C). One of our specialists from our Resolution Center will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Lee Brand Representative Pioneer University Training Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Pioneer University Training that they are actively working to resolve your complaint. Their representative, Alex Moore, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team