HyperPulse refused to address issue
Complaint Details
I'm writing to complain about the consultation I received from HyperPulse. After paying $995.15 for product, I found that it experienced frequent disconnections. I've tried resolving this with your customer service team multiple times, including speaking with Rita I., but have not received a satisfactory resolution.
Comments (2)
Sim Considine
May 13, 2025 05:14The situation with HyperPulse has gotten worse. Now they're claiming I never purchased the subscription plan, despite me providing the receipt and reference number REF-5B52E27A multiple times.
Admin User
May 17, 2025 05:11Dear valued customer, Thank you for bringing this matter to our attention. We at HyperPulse take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-5B52E27A). One of our specialists from our Client Satisfaction will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Martin Customer Experience Specialist HyperPulse Customer Relations
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"