Hidden fees discovered from Trend Group

I appreciate Trend Group reaching out, but the solution provided doesn't address my original concern. The replacement athletic shoes has the same defect as the original one I complained about.

Dear customer, On behalf of Trend Group, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-46994A3C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Jones Customer Experience Specialist Trend Group

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Trend Group of this issue through multiple channels. They have acknowledged receipt of this complaint on May 12, 2025 and have assigned it reference number REF-46994A3C in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team