Urban Abode Bradford failed to honor their commitment
Complaint Details
On July 27, 2007, I signed up for Urban Abode Bradford's training session at their Port Michaelland, Illinois location. I was told that the service would include accessory, but after paying $642.31, I discovered this wasn't the case. When I called to resolve this, Susanna C. was unhelpful and refused to address my concerns.
Comments (2)
Kian Hackett
May 24, 2025 05:21I wanted to update this complaint to mention that a representative from Urban Abode Bradford called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Francisco Marco
May 14, 2025 05:46Dear customer, On behalf of Urban Abode Bradford, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-E9352A44) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Taylor Customer Satisfaction Coordinator Urban Abode Bradford
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Status updateStatus changed to "Resolved"