Delayed delivery from Academy of Excellence

I want to acknowledge that Academy of Excellence has attempted to resolve this issue. However, the solution they're offering (a $367.13 store credit) isn't adequate considering I paid $367.13 for a jacket that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Academy of Excellence are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $237.23 Please contact our dedicated resolution team at support@Academy of Excellence.com with your preferred delivery date and time, referencing case number REF-D19AC2E6. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Hall Customer Service Director Academy of Excellence

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Academy of Excellence's fitness tracker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Academy of Excellence and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team