False promises made by TopHaus representative
Complaint Details
I purchased a software from TopHaus on December 22, 1976. Shortly after using it, I experienced experienced long delays. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Hugh J. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Justen Bergnaum
May 03, 2025 05:22I'm updating my complaint because TopHaus finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Admin User
May 17, 2025 05:14ComplaintNest Administrator Note: We have reviewed this complaint against TopHaus and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the sweater. ComplaintNest Support Team
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified