Hidden fees discovered from TopHaus
Complaint Details
On November 27, 1997, I signed up for TopHaus's maintenance program at their Karliville, Wyoming location. I was told that the service would include accessory, but after paying $549.54, I discovered this wasn't the case. When I called to resolve this, Dejuan S. was unhelpful and refused to address my concerns.
Comments (2)
Kallie Kuvalis
May 05, 2025 05:27After my initial complaint, TopHaus contacted me to troubleshoot the fitness tracker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jaime Perales
May 21, 2025 05:31Dear customer, On behalf of TopHaus, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-7D372E7E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Allen Account Manager TopHaus
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