Warranty claim denied by Consulting, Consulting & Group Enterprises

The situation with Consulting, Consulting & Group Enterprises has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-A01EF14C multiple times.

Dear valued customer, Thank you for your complaint regarding the restaurant order you purchased on May 2, 2025. At Consulting, Consulting & Group Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $500.98 2. A replacement restaurant order with an extended warranty 3. A store credit of $500.98 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A01EF14C. We value your business and hope to restore your confidence in our company. Best regards, Susan Taylor Resolution Center Manager Consulting, Consulting & Group Enterprises