Warranty claim denied by Rights Counsel of Advocate Ltd.

An update to my situation: I've now spoken with three different representatives from Rights Counsel of Advocate Ltd., and each has given me conflicting information about how to resolve the issue with my restaurant order. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Rights Counsel of Advocate Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our organic produce box and have initiated an internal investigation (Reference: REF-75DDBAC9). One of our specialists from our Client Relations will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Thomas Customer Experience Specialist Rights Counsel of Advocate Ltd. Customer Relations