Billing dispute with Rights Counsel of Advocate Ltd.

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Rights Counsel of Advocate Ltd. has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

Dear customer, I am reaching out regarding your recent complaint about our priority service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Director at Rights Counsel of Advocate Ltd., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $344.68 to your original payment method 2. Added a $344.68 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-7C1BBDAE for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Riley Lewis Customer Service Director Rights Counsel of Advocate Ltd.

ComplaintNest Administrator Note: We have reviewed this complaint against Rights Counsel of Advocate Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the restaurant order. ComplaintNest Support Team