Frustrated with Domain & Ventures's lack of response

The situation with Domain & Ventures has gotten worse. Now they're claiming I never purchased the delivery service, despite me providing the receipt and reference number REF-DCD3F83C multiple times.

Dear customer, On behalf of Domain & Ventures, I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-DCD3F83C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Garcia Customer Service Manager Domain & Ventures

ComplaintNest Administrator Alert: We have noticed that Domain & Ventures has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team