Frustrated with Solicitor Associates, Associates's lack of response
Complaint Details
I have been a loyal customer of Solicitor Associates, Associates for several years. However, my recent experience has been extremely disappointing. I ordered equipment (order #ORD-8497-GZK-6283) on April 16, 2025, and have encountered faced system outages. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Zachary Daugherty
May 10, 2025 05:38After speaking with Jennifer Smith from the Service Excellence at Solicitor Associates, Associates, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Jennie Brown
May 19, 2025 05:19ComplaintNest Administrator Update: We have received confirmation from Solicitor Associates, Associates that they are actively working to resolve your complaint. Their representative, Patricia Taylor, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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