Frustrated with Land of Prestige Holdings's lack of response

I'm adding this comment to provide additional information. The smart thermostat from Land of Prestige Holdings not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Land of Prestige Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our coffee maker and have initiated an internal investigation (Reference: REF-F2D7E2FC). One of our specialists from our Customer Experience will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Moore Senior Customer Representative Land of Prestige Holdings Customer Relations