Unresolved issue with Golden Estates Kuching product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Golden Estates Kuching has been much more responsive, though we still haven't reached a satisfactory resolution regarding their loyalty program.

Dear valued customer, Thank you for bringing your concerns about our mattress to our attention. We at Golden Estates Kuching are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective mattress 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary mattress accessory kit valued at $204.57 Please contact our dedicated resolution team at support@Golden Estates Kuching.com with your preferred delivery date and time, referencing case number REF-359499F8. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Thomas Customer Service Director Golden Estates Kuching