Refund refused by Golden Estates Kuching

It's now been 7 days since my initial complaint, and Golden Estates Kuching still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their priority service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Golden Estates Kuching take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-EE88B3CE). One of our specialists from our Customer Experience will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Rodriguez Senior Support Specialist Golden Estates Kuching Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Golden Estates Kuching and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the kitchen knife set. ComplaintNest Support Team