False promises made by Hyper Cloud LLC representative
Complaint Details
I am writing regarding order #ORD-8039-GDX-4535 placed with Hyper Cloud LLC on November 15, 1995. I paid $307.60 for subscription, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Kailyn R. and other representatives have not been helpful in resolving this matter.
Comments (2)
Marilyne Kris
May 11, 2025 05:45I'm updating my complaint because Hyper Cloud LLC finally contacted me today. They've offered to replace the restaurant order, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jennie Brown
May 26, 2025 05:43Dear valued customer, Thank you for bringing this matter to our attention. We at Hyper Cloud LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-E26DBB5B). One of our specialists from our Support Operations will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Jackson Resolution Specialist Hyper Cloud LLC Customer Relations
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Status updateStatus changed to "Resolved"