LearningUniversity Inc. refused to address issue

I'm updating my complaint because LearningUniversity Inc. finally contacted me today. They've offered to replace the handbag, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at LearningUniversity Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $317.23 Please contact our dedicated resolution team at support@LearningUniversity Inc..com with your preferred delivery date and time, referencing case number REF-133A1D4C. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Jackson Customer Retention Director LearningUniversity Inc.