Frustrated with The Prime Vitality Specialists's lack of response

An update to my situation: I've now spoken with three different representatives from The Prime Vitality Specialists, and each has given me conflicting information about how to resolve the issue with my camera. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Prime Vitality Specialists take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-4FD5A0FC). One of our specialists from our Client Satisfaction will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Walker Customer Satisfaction Coordinator The Prime Vitality Specialists Customer Relations