Warranty claim denied by BrightInstitute Ltd.
Complaint Details
I have been a loyal customer of BrightInstitute Ltd. for several years. However, my recent experience has been extremely disappointing. I ordered device (order #ORD-4151-LTE-3048) on July 5, 2004, and have encountered has a manufacturing defect. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Jarrod Leffler
May 26, 2025 05:56After my initial complaint, BrightInstitute Ltd. contacted me to troubleshoot the dress shirt. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jaime Perales
May 23, 2025 05:33ComplaintNest Administrator Update: We have received confirmation from BrightInstitute Ltd. that they are actively working to resolve your complaint. Their representative, James Garcia, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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