Quality issues with Elite Domain product
Complaint Details
On April 15, 1980, I signed up for Elite Domain's troubleshooting service at their Jessicahaven, North Dakota location. I was told that the service would include gadget, but after paying $543.20, I discovered this wasn't the case. When I called to resolve this, Kian W. was unhelpful and refused to address my concerns.
Comments (2)
Wendy Powlowski
May 08, 2025 05:19After my initial complaint, Elite Domain contacted me to troubleshoot the smart thermostat. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jedidiah Becker
May 11, 2025 05:45Dear customer, On behalf of Elite Domain, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-62D2979F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan King Brand Representative Elite Domain
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