Billing dispute with Elite Domain
Complaint Details
I am writing regarding order #ORD-1162-DXJ-9840 placed with Elite Domain on December 18, 2016. I paid $492.91 for system, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Kraig J. and other representatives have not been helpful in resolving this matter.
Comments (2)
Domenica McCullough
May 01, 2025 05:42I'm updating my complaint because Elite Domain finally contacted me today. They've offered to replace the kitchen knife set, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Zachery Kerluke
May 26, 2025 05:45ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Elite Domain's air purifier and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Elite Domain and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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