Overcharged by Residence Ventures Corp. for service

It's now been 14 days since my initial complaint, and Residence Ventures Corp. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their installation service.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Residence Ventures Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $196.55 Please contact our dedicated resolution team at support@Residence Ventures Corp..com with your preferred delivery date and time, referencing case number REF-1D0D0D97. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Young Customer Retention Director Residence Ventures Corp.