Billing dispute with First Market Central

The situation with First Market Central has gotten worse. Now they're claiming I never purchased the premium membership, despite me providing the receipt and reference number REF-A3E80E62 multiple times.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at First Market Central are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 3, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $119.21 Please contact our dedicated resolution team at support@First Market Central.com with your preferred delivery date and time, referencing case number REF-A3E80E62. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Williams Client Satisfaction Director First Market Central

ComplaintNest Administrator Alert: We have noticed that First Market Central has not yet responded to your complaint about their personal shopping service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team